This form is provided under the Turkish Law No. 6502 on Consumer Protection and Article 5 of the Distance Contracts Regulation, to inform you before you confirm your order. By confirming your order, you acknowledge that you have read and understood the information below. Your purchase is governed by the laws of the Republic of Türkiye. This English text is provided for information; in case of any discrepancy, the Turkish version prevails.
Article 1 – Seller
- Legal name: MİLANUS DANIŞMANLIK ANONİM ŞİRKETİ (Milanus Danışmanlık A.Ş.)
- Brand: LEA Olive Oil
- Address: Acıbadem Mah. Akçaağaç Sok. No: 7 D: 15, 34660 Üsküdar / İstanbul, Türkiye
- MERSIS No.: 0621051841700016
- Tax Office / Tax No.: Üsküdar Tax Office / 6210518417
- Registered e-mail (KEP): milanusdanismanlik@hs01.kep.tr
- E-mail: info@leaoliveoil.com
- Phone / WhatsApp: +90 530 510 79 42
Article 2 – Buyer
- Name / Company: as given in the order
- Delivery address: as given in the order
- Billing address: as given in the order
- E-mail: as given in the order
- Phone: as given in the order
Article 3 – Main Characteristics and Price of the Products
The main characteristics of each product (variety, volume, packaging and content information) are set out on its product page on the Site.
The products shown in the order summary
- Subtotal (incl. VAT): as given in the order
- Discount: as given in the order
- Shipping: as given in the order
- Total (incl. all taxes): as given in the order
Prices shown on the Site apply at the time the order is placed.
Article 4 – Additional Costs
Shipping is free on orders of 1,000 TL and above. For orders below 1,000 TL, a shipping fee of 100 TL applies and is shown separately in the order summary. No other fee, deposit or guarantee is requested from the Buyer. For instalment payments, any charge applied by the bank is shown at the payment step.
Article 5 – Payment
- Payment method: as given in the order
- Instalments: as given in the order
Payments are taken by credit or debit card through the PayTR virtual POS, with 3D Secure verification. Card details are not stored on the Seller’s systems.
Article 6 – Delivery
- The product is delivered to the address you provide by the Seller’s contracted shipping company.
- Orders are usually dispatched within 1–3 business days of payment confirmation; this is an estimate. In all cases, delivery takes place within 30 (thirty) days of the order reaching the Seller.
- Delivery area: Türkiye only.
- Please inspect the package in the presence of the courier upon delivery. If the box is crushed or leaking, a bottle is broken, or the package is otherwise damaged, ask the courier to draw up a damage report («Hasar Tespit Tutanağı») and do not accept the delivery.
Article 7 – Right of Withdrawal
- You may withdraw from the agreement within 14 (fourteen) days of receiving the product, without giving any reason and without paying any penalty. Where several products in one order are delivered separately, the period starts on the day the last product is received. You may also withdraw before the product is delivered.
- Notice: Inform us of your decision by a clear statement within the period, by e-mail to info@leaoliveoil.com, by written message to the WhatsApp line +90 530 510 79 42, or in writing to the address in Article 1. It is sufficient to send the notice within the period.
- Returning the product: Within 10 (ten) days of your notice, send the product (with its cap unopened) together with its invoice, by the Seller’s contracted shipping company, carriage payable by the Seller, to the address below. For returns made through the contracted shipping company, the Seller covers the shipping cost.
- Return address: Armutlu Mevkii, Killik Mahallesi, Köprübaşı / Manisa, Türkiye
- Shipping agreement code: sent to the Buyer once the return request is e-mailed to info@leaoliveoil.com; return shipping is paid by the Seller
- Refund: The Seller refunds all payments received, including delivery costs, within 14 (fourteen) days at the latest from the date your withdrawal notice reaches the Seller. The amount is refunded to the card used for payment. You are liable for any deterioration caused by use beyond normal inspection during the withdrawal period; if you return the product through a carrier other than the contracted shipping company, the return shipping cost is yours. The time it takes for the refund to appear on your card depends on your bank.
Article 8 – Exceptions to the Right of Withdrawal
Olive oil and other food products are, by their nature, subject to hygiene standards. Under the Distance Contracts Regulation, the right of withdrawal does not apply to products whose protective elements, such as packaging, band, seal or wrapping, have been opened after delivery and which are unsuitable for return for health and hygiene reasons.
To exercise the right of withdrawal:
- the packaging, cap and protective band of the product must not have been opened;
- the product must not have been tried, spoiled or used; and
- the product must remain in resaleable condition.
Food products whose packaging or cap has been opened, or which have been used, cannot be returned. This does not limit your statutory rights where a product is defective or damaged.
Article 9 – Damaged, Defective or Incorrect Products
- Where a damage report has been drawn up, once the product reaches the Seller it is replaced with a new one or refunded, as you prefer.
- If a product is defective, incomplete or different from your order, you may exercise your statutory rights under Law No. 6502 on defective goods, such as withdrawing from the agreement, requesting a price reduction, or requesting a replacement with a non-defective equivalent. In such cases, shipping costs are borne by the Seller.
- Reporting the issue to info@leaoliveoil.com with a photograph once you notice it helps us resolve it quickly.
Article 10 – Complaints and Dispute Resolution
You may send requests and complaints to info@leaoliveoil.com. Disputes may be brought before the Consumer Arbitration Committee (Tüketici Hakem Heyeti) at your place of residence or where the transaction was made, within the monetary limits announced each year by the Turkish Ministry of Trade, and before the Consumer Courts for disputes above those limits. Where required by law, mediation must be sought before filing a lawsuit.
Article 11 – Personal Data
Your personal data is processed for delivery, invoicing and customer service, in accordance with the Turkish Law No. 6698 on the Protection of Personal Data. For details, see our Privacy & Security Policy and the Personal Data Notice.
Article 12 – Formation and Storage of the Agreement
- Confirming your order means that you accept an obligation to pay.
- The Distance Sales Agreement is formed when you confirm the order electronically. A copy of this form and of the agreement is sent to your e-mail address after the order is confirmed and is kept by the Seller.
- The governing language of the agreement is Turkish; this English version is provided for information.